• Conducted research and analysis on iCorps' user base and clients, while collaborating with iCorps executives to devise changes based on customer needs allowing for clients to be assisted at a 10% faster rate.

• Developed long and short-term objectives with roadmaps in Coda to launch automated scripts on monthly reporting and complete tasks in 12.5% of the actual time by directing a group of associates all while, working on internal projects to increase company efficiency.

• Successfully revamped all internal infrastructure for the engineering sub-division which allowed for engineer efficiency to improve and created a well-balanced structure to present to executives.

• Enhanced team and user performance by 32% by utilizing cutting-edge theories and concepts and reorganizing all internal information and creating a system.

iCorps Technology

Network Engineer

2019 - 2023